Approach to Service

Service starts with listening. We take the time to understand your specific goals, design a program that fits your needs, aggressively negotiate coverage, and implement a service plan. You will have the same dedicated service team throughout the entire process, which allows us to anticipate your needs and create accountability.

The members of the team who work with you daily and know your business will be the team that represents you in the marketplace.

Your Lockton service team leads and coordinates the design and implementation of a risk management strategy that is linked to your company’s business, risk and financial objectives. You will receive strategic advice from experts in your industry.

Strategic Advice
The teams are seasoned experts who maintain strong relationships with all major underwriters and possess an advanced knowledge of commercial insurance coverage and emerging exposures. They provide strategic advice on anticipating and managing risk.

Service Excellence
The We Live Service!® philosophy means our teams will execute on your strategy and deliver results. This includes establishing a service plan and maintaining constant communication with our clients.

Marketing Philosophy
We know that affordable premiums and broad coverage terms are critical to our clients, and we know that perhaps our most important job is exceeding expectations in this area.

While Lockton has a significant presence in the global insurance market, one of the critical elements of our approach is distinct from other brokers of our size. The members of the team who work with you daily and know your business will be the team that represents you in the marketplace.